Professional Warehousing & Logistics Services
 


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Warehousing & Logistics services with all-time air conditioning
- Multi-locations in Taiwan, Hong Kong, Shanghai and Guam, etc.
- Air-conditioned storage environment and dust-free floor
- Inventory management at serial number level
Capable of tracking transactional records including version, release level, brand, manufactured date, serial number, COO… etc.
- Premium services include cargo storage, assembling/disassembling, testing, ESD, classification,quarantine, etc.
- Taiwan IOR/EOR services, Customs declaring management services (specialized in restrained items)
Multiple entities below with special certificates/licenses/permits to fulfill your special requirements.
 
 
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RMA Process management services
- RMA management services between customers and repair houses
- Tracking system to Same for Same & Like for Like, failure codes, related RH… etc.
 
 
Intelligent Management Platforms
 
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Repair & Return call center
- More than a decade experiences in repair & return call center services.
- Control tower to manage global inventory, repair & return process, documentation, trouble shooting, etc.
- Call center/Order desk to co-ordinate customer order management, repair process and reconciliation.
 
 

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Data ELT (Extract-Load-Transform) capability to customer's system
- Seamless system transform with Oracle, SAP, etc. within 30 days.
- Customised reports turn-around within 12 hours.

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Consulting for your critical problems
- System Integration
- Process Implementation/Streamlining
- Project Team Support
- Special Projects: new system, scope extension, or even you need to move seamless
 
 
Key Strengths
 
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Service Parts Management
- Arrange your parts in the right place, right time, with lowest cost.
- Managing agent between your clients, manufacturers and repair houses.
- Call centre to create order, arrange pick-up, receive unit and send out to repair.
- Monitor the global inventory as a control tower and deal with all the cargo flow, transporting lead-time, repair lead-time, Same for Same repair, and reconciling if needed.
- Fulfill the orders by each specific SLA with high KPI.
- Grading, Screening & Repair for Mobile, RF equipment, Server, Switch… etc
- Multiple hubs to meet emergency orders
- 4hr SLA across the main island

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IOR Support
- Import your goods in to Taiwan, Thailand, China, Hong Kong and Guam.
- Any products related to radio Frequency controlling, Commodity Inspection and ECCN restrictions are monitored
- Duty/Tax and VAT estimation
- Last mile delivery

Accurate.Customised .Quick Response