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Professional Warehousing & Logistics Services |
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Warehousing & Logistics services with all-time air conditioning |
| - | Multi-locations in Taiwan, Hong Kong, Shanghai and Guam, etc. |
| - | Air-conditioned storage environment and dust-free floor |
| - | Inventory management at serial number level |
| - | Capable of tracking transactional records including version, release level, brand, manufactured date, serial number, COO… etc. |
| - | Premium services including cargo storage, assembling/disassembling, testing, ESD, classification,quarantine, etc. |
| - | Taiwan IOR/EOR services, Customs declaring management services (specialized in restrained items) |
| - | Multiple entities with special certificates/licenses/permits to fulfill your special requirements. |
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RMA Process management services |
| - | RMA management services between customers and repair houses |
| - | Tracking system to Same for Same & Like for Like, failure codes, related RH… etc. |
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Intelligent Management Platforms |
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Repair & Return call center |
| - | More than 2 decades experiences in repair & return call center services. |
| - | Control tower to manage global inventory, repair & return process, documentation, trouble shooting, etc. |
| - | Call center/Order desk to co-ordinate customer order management, repair process and reconciliation. |
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Data ELT (Extract-Load-Transform) capability to customer's system |
| - | Seamless system transform with Oracle, SAP, etc. within 30 days. |
| - | Customised reports turn-around within 12 hours. |
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Consulting for your critical problems |
| - | System Integration |
| - | Process Implementation/Streamlining |
| - | Project Team Support |
| - | Special Projects: new system, scope extension, or even you need to move seamless |
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Key Strengths |
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Service Parts Management |
| - | Arrange your parts in the right place, right time, with lowest cost. |
| - | Managing agent between your clients, manufacturers and repair houses. |
| - | Call centre to create order, arrange pick-up, receive unit and send out to repair. |
| - | Monitor the global inventory as a control tower and deal with all the cargo flow, transporting lead-time, repair lead-time, Same for Same repair, and reconciling if needed. |
| - | Fulfill the orders by each specific SLA with high KPI. |
| - | Grading, Screening & Repair for Mobile, RF equipment, Server, Switch… etc |
| - | Multiple hubs to meet emergency orders |
| - | 4hr SLA across the main island |
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IOR Support |
| - | Import your goods in to Taiwan, Thailand, China and Hong Kong. |
| - | Any products related to radio Frequency controlling, Commodity Inspection and ECCN restrictions are monitored |
| - | Duty/Tax and VAT estimation |
| - | Last mile delivery |